ENTERPRISE ASSURANCE
Support & Service Level Agreements
Enterprise networks operate around the clock. 4CGuard delivers robust technical support tiers, rapid escalation pathways, and continuous threat intelligence updates to keep your perimeter secure.
Standard Business Support
Coverage: 8x5 Regional Business Hours
SLA: 4-Hour Initial Response for Critical Issues
Access to 4CGuard online support ticketing portal
Continuous threat intelligence signature and IOC feed updates
Standard software firmware updates and minor releases
Knowledgebase, deployment manuals, and architecture guides
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Enterprise 24/7 Mission-Critical
RecommendedCoverage: 24/7/365 Global Coverage
SLA: 1-Hour Initial Response for Critical Severity-1 Incidents
Direct access to Level-3 Senior Security Escalation Engineers
Advanced hardware RMA replacement service with express dispatch
Continuous real-time threat telemetry and emergency virtual patching feeds
Dedicated technical account manager and quarterly architecture reviews
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TECHNICAL EVALUATION
Evaluate 4CGuard on your network topology
Schedule an architectural walkthrough with a network security engineer. Review Layer 7 inspection rules, encrypted payload decapsulation, and Active Directory policy integration.
Topology & throughput sizing review
Virtual & hardware appliance evaluation
Active Directory & Okta integration